The Gourmet Team
Scott – Manager of Business Development (June 1995)
Why do I choose to work at Gourmet? Gourmet is a company that is employee and family focused, always looking to ensure that staff are enjoying what they do while being challenged on a daily basis.
What makes me feel great at work? Seeing the great pride each staff member takes in their job. How we rally to reach common goals and meet short term challenges.
Favourite meeting place ...sitting around a campfire
What time do I have my first coffee in the morning? 8 am
How many cups I drink in a day … 2
Glen - Rural Manitoba Sales & Customer Service (January 1992)
Why do I choose to work at Gourmet? Because I love the people I work with.
What makes me feel great at work? Making customers understand that they are our number one priority and that they are the reason we're here as a service provider.
My favourite hot beverage...Yep, it's coffee!
What time do I have my first coffee in the morning? 6:30 am
How many cups I drink in a day...12-14
John - Pembina Valley Coffee Specialist (September 2009)
What makes me feel great at work? What makes me feel great at work is building new relationshps with employees and customers.
Why are customers important? Because if it weren't for my customers, I wouldn't have my job.
My favourite hot beverage...Donut Shop and Kona
What time do I have my first coffee in the morning? 7:30 am or 5:30 am
How many cups I drink in a day...4-6
Lars – Customer Service Representative (September 1995)
Why do I choose to work at Gourmet? I work at Gourmet because I enjoy the interaction with customers and providing them with excellent service. I enjoy getting to know customers personally and learning about their occupation and/or business. Gourmet is a fun and rewarding place to work. From office to warehouse, service, and delivery, we all work together to be a better team.
Why are customers important? The customer is important because, like any business, we need you in order to sustain and grow our business. In day to day interactions, customers provide me with important information that helps me better serve their needs and improve our service. Customer feedback is vital to our business.
Favourite meeting place… Sunday morning worship service at Assiniboia Charleswood Community Church
What makes me laugh… Spending time with my wife, three children, extended family, cats, dog, frogs and bunny
Rohan – Customer Service Representative (July 2008)
Why do I choose to work at Gourmet? Every day I get to bring a positive attitude to work and succeed because of it. People aren't happy because they are successful, they are successful because they are happy. I also enjoy being associated with a leader in our industry.
What makes me feel great at work? The camaraderie with my co-workers and developing business relationships and friendships with my customers..
Favourite hot beverage… Carnation instant hot chocolate.
Favourite meeting place... any sporting event, the golf course, anywhere my family is.
What makes me laugh… Usually things that only I understand.. or just acting like a child with my son.
Stephen - Customer Service Representative (October 2009)
Why do I choose to work at Gourmet? The people. Everyone here truly works together as a team. From the front office to the warehouse to the CSR's, everyone's goal is the same: Excellent Service.
What makes me feel great at work? Knowing that I have done my best to service my customers needs, every time.
My favourite meeting place...My living room when it is full of people.
What time do I have my first coffee in the morning...My first coffee is around 8 am after my van has been loaded and I am off to my first customer of the day.
How many cups I drink in a day...Usually just one a day in the morning.
Brent – Warehouse Assistant & Customer Service Representative (November 2004)
What makes me feel great at work? Knowing that at the end of the work day, I've given 100% and all my customers, external and internal, were handled the best they could be.
Why are customers important? Customer are the lifeblood of a business. Getting new customers is hard. Keeping them is critical. Only customer service that exceeds expectations will suffice.
My favourite hot beverage… Tazo Awake Black Tea. It's full bodied and strong.
Favourite meeting place… Anyplace that's the great outdoors with nature, trees, rocks, birds, a stream.
What makes me laugh… Making my 9 year old son laugh. It makes me feel good inside knowing I can make him laugh.
Rick – Warehouse Manager (April 2002)
Why do I choose to work at Gourmet? Fellow employees are great! This makes for a great working atmosphere and a fun place to be!
What makes me feel great at work? Showing up daily and dealing with my great customers…the relaxed atmosphere…my fellow employees that show up daily
Favourite meeting place… Any sports bar (Boston Pizza, Earl's etc), sporting events
What makes me laugh… Socializing, kicking back with friends. I am an easy going, laid back guy so it doesn't take much to make me laugh.
What time do I have my first coffee in the morning? 5:30 am
Carlo – Warehouse Assistant (April 2010)
When I have a great day at work it is usually because... I love my job
The top 3 reasons a company should deal with Gourmet Coffee Specialists is... Superb customer service orientation; Wide range of products and services; Social responsibility
My favourite hot beverage… Creamy hot chocolate!
If I were to write my autobiography, I would title it... Ordinary Life in an Extra Ordinary World
What is your favourite season and why? Spring, it's like everything starts fresh again
Ralph – Service Manager (March 1984)
Why do I choose to work at Gourmet? I enjoy what I do…when you enjoy what you do it's not really work.
What makes me feel great at work? The freedom to manage my own time
Favourite meeting place… my cottage at the lake… like to have friends out and entertain
What time do I have my first coffee in the morning? When I get to the office…usually about 7:30
How many cups I drink in a day? Usually 3 to 4
Miguel – Service Assistant (July 2008)
What makes me feel great at work? I feel great when everyone is working together happily and I have accomplished my tasks successfully everyday.
Why are customers important? The customers are the reason for our business, therefore, they should be treated right and with respect.
What makes me laugh… a good joke
What time do you have your first coffee? 7:00 am
How many cups I drink in a day? 2-3
Terry – Service Assistant (August 2008)
Why do I choose to work at Gourmet? I like the work, I like the people and since I am an extrovert I enjoy meeting new people.
What makes me feel great at work? A successful day on the road and being recognized for doing good work.
Favourite meeting place… golf course or hockey rink
Favourite hot beverage... Spanish Coffee
What time do I have my first coffee? 6 am
Trevor – President (April 1981)
What makes you feel great at work? Accomplishing good things while having fun!
Why are customers important? They provide us with the information and opportunity to find out how we can be better every day.
My favourite hot beverage… French Roast Coffee
Favourite meeting place… golf course
How many cups I drink in a day… 3-4
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